Please check back for possible updates to the information below as we receive feedback from our riders.
Will my TouchPass card still work with UMO?
Yes! All current DiriGo TouchPass cards will still work going forward. Card users will not have to change anything!
How does the DiriGo Pass work?
Create and manage your personal DiriGo Pass account online or through the Mobile App. Once you create an account, you can add stored value, make transfers, and monitor your account activity all in one place. When you use your DiriGo Pass smartcard or Mobile App it uses stored value from this account.
How can I get my DiriGo Pass smartcard?
You are able to get a DiriGo Pass smartcard and any of our office locations:
What are the fares for riding?
The fare for all local routes on all service providers will be $2.00. Express routes, including BREEZ and the Portland Intercity Connector Line (Green) will be $4.00. The ZOOM Express Line (Purple) will stay at $5.00. Reduced fare rate is typically half of the fare listed. When you pay using DiriGo Pass, you get 90 minutes to ride all you want on an equal or lower bus fare service. For example, if you scan or tap onto a BREEZ bus, you can ride any Local or Express bus as long as you board within 90 minutes. Cash Riders will need to pay per boarding (no transfers).
What is stored value?
When you add money to your account, it becomes stored value. You use this stored value to pay as you ride. You can load a minimum of $5.00 and a maximum of $200 into your account. If you create an account, you can use a debit or credit card to set up an autoload where your account will add more stored value when the balance goes below $5.00.
Will all three transit agencies still accept cash?
Yes, we will still accept cash. You must pay exact fare. However, there will be no paper transfers, so each ride will cost you exact fare.
*South Portland Bus Service has paper transfers for South Portland routes only.
What is Fare Capping?
With a DiriGo Pass smartcard or DiriGo Pass Mobile App, you will never spend more $6 per day OR $60 per month as a regular fare rider on Local bus services.
Am I eligible for reduced fare?
Yes. Under our fare policy, DiriGo Pass offers reduced fare for seniors (65+); persons with disabilities, veterans and active duty military, youth (ages 6-18), and Medicare cardholders. To pay reduced fare, if you don’t already have a reduced fare card you can apply for reduced fare status by completing an application at the METRO Pulse, the Saco Transportation Center, and South Portland City Hall. Riders eligible for reduced fare may pay with cash, a DiriGo Pass smartard, or DiriGo Pass Mobile App.
Can I use the mobile app and smartcard at the same time?
No. Your DiriGo Pass account requires you choose which one you prefer.
Do you have translated information with instructions on how this works?
How to Download and Register the Mobile APP
How to Register your DiriGo Pass Card
Can I pay the fare for more than one person with the same DiriGo Pass?
No, each person must have their own unique DiriGo Pass smartcard or mobile app.
How will the reader on the bus know the correct fare type?
The DiriGo Pass reader knows whether you are boarding a Local, Express, or ZOOM Express service and deducts the appropriate fare from the stored value in your account, no matter what fare type you are.
What if I lose my DiriGo Pass smartcard?
If you lose a DiriGo Pass smartcard that is linked to an account, report your lost card by calling Customer Service at 833-272-7270. Provide your username or email address to verify the card is linked to your account. Once verified, we will transfer stored value, any daily or monthly caps, and your account balance will be moved to your new card. If you have not linked your card to an account, there is no way to recover your stored value or fare caps because we cannot verify that you own the card.
How much does it cost to get a DiriGo Pass smartcard?
DiriGo Pass smartcards are available at no cost to riders.
The cost to replace a lost or stolen card is $5.00.
Where can I add stored value to my DiriGo Pass card or Mobile App?
You can add stored value to your DiriGo Pass smartcard account at the METRO Pulse at Elm Street (downtown Portland), Saco Transportation Center, South Portland City Hall and online.
For both your DiriGo Pass smartcard and the DiriGo Pass Mobile App, all CVS and 7-Eleven locations in the Greater Portland area can also be used to load value onto your account. Please check back for more businesses and locations as we grow our Reload Network.
What do the different colors on the DiriGo Pass electronic reader mean?
Green = Fare is paid for. You may board.
Yellow = Low balance. You will need to add stored value to your account. You may board.
Red = No money in your account. You will need to add stored value before you can board. Please contact customer service.
Have more questions? Please fill out the form below and a representative will get back to you shortly.
Learn more about our transit partners, access route maps and schedules, or find fare and program information by clicking the links below.